AIP Products

  Print Finishing

      Paper Cutters
      Creasers/Perforators
      Binding Machines
      Laminators
      Folding Machines
      Staplers
      Paper Drills
      Corner Rounders
      UV Coaters
      Business Card
          Slitters
      Supplies

  Sign Making

      Laser Engravers
      Vinyl Cutters
      Laminators
      Grommet Presses
      Corner Rounders
      Software
      Supplies

  Imprinting

      T-shirt Presses
      Hat Presses
      Mug Presses
      Plate Presses
      4-in-1 Presses
      Vinyl Cutters
      Button Makers
      Transfer Papers
      Transfer Vinyls
      Transfer Supplies

  Card Printing

      Card Printers
      Card Die Cutters
      Card Hole Punchers
      Blank Cards
      Ribbons/Films

  Other Equipment

      Nail Printers
      Money Counters
      Accessories

Technical Support

We strive to provide the best support to you when you purchase products from us. On this page, you will find usual information about heat transfer in general, product specific manuals, temperature conversion table, etc.

Artcut Authentication Issues

Some of our customers have experienced problems with the software Artcut 2005 & 2009 that were provided for free with our vinyl cutters in the past. The problem is caused by Artcut authentication program: Artcut keeps asking for Authentication Disc (or Graphic Disc). The workaround solutions are:

If you are using Artcut 2009, please contact us for downloading a copy of proven working edition.

After you reinstall Artcut, you will need to follow the instructions to reconfigure your Artcut software to communicate with our cutter. Contact us if you need the device setup guide in case you lost it.

If you use Artcut 2005 and have problem after the daylight saving time change, here is the workaround solution:

1. Go to your Windows\system32 directory, and delete a file called wtcy9853.dat
2. Change the computer system clock's year to previous year
3. Double click the Artcut Software icon on your desktop. It will prompt you to insert the Graphic Disk
4. Insert the Graphic Disk into your CD-ROM drive and click OK. Wait for a minute or two and let the program read the license data and generate a new copy of wtcy9853.dat file. The program will display its flash screen and close.
5. Double click the Artcut software icon on your desktop again. The software now runs and displays the Create / Open dialog.
6. Change your system clock back to current year!

Now you have passed the license data validation and the program should work properly! After you reinstall Artcut 2005, you will need to follow the device instructions to reconfigure your Artcut 2005 to communicate with our cutter.

Attention, Artcut Users!

In the past, many customers purchased our vinyl cutter with free Artcut software. Due to issues with Artcut authentication and demand for better support for Adobe Illustrator, EPS and other file formats, we have stopped to distributing Artcut software with our vinyl cutters unless customer really wants it. Now we offer Flexi Starter or WinPCSIGN in our cutter packages. If you are currently using Artcut, we recommend you migrate to Flexi Starter or WinPCSIGN. We will offer you special price for such migration.

Available Topics

      Guidelines for Washing Heat Transferred T-shirts

      Temperature Conversion between Celsius and Fahrenheit

      Frequently Asked Questions - AIP Self Weeding Transfer Paper

Technical Documentation

All documentations for our products are available in electronic format to our customers. Please send us your request via email. We will send you for a copy of the documentation in PDF format.

If you cannot find the information you are looking for on this site, please call us today at 416-502-8988 or send an email to aip@allimageprinting.com.